What is complimentary support?
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Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.
Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.
How much complimentary support do I get?
Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. Apple Watch Edition comes with 2 years of complimentary support. See the support-related materials included with your Apple product or visit the AppleCare Products page for more information.
How does Apple define “support incident?”
Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:
Patience Mac Free
- Information that resolves the issue
- Information on how to obtain a software solution that will resolve the issue
- Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
- Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
- Notice that the issue has been identified as a hardware equipment issue
- Information that isolates issue to a third-party product, not supported by Apple
Important crash fix
Some users in northern locations could experience crashes with previous versions, if using the adapt videos to your location feature, in the case where they didn't experience an astronomical sunrise/sunset during this time of the year (users from Norway and Finland first reported the issue). Thanks for your patience, this bug is fixed in 2.3.2 and up.
A new weather API
Aerial now uses OpenWeather as a provider for its weather data, replacing the previous API that is no longer available.
I want to thank OpenWeather for their support of Open Source as on top of being able to show your current conditions, Aerial will *also* be able to show various forecasts:
More information is available from their API and based on interest, some new features should arrive in upcoming versions.
You will also notice new color icons. On macOS Big Sur, Aerial now uses Apple's SF Symbols color icons. They will look sharper and they automatically adapt to the size of the font you pick in weather's settings.
Better message options
Messages can now be multi line, and for the most complex scenarios, Aerial can periodically display the output of a shell script.
Patience Mac Free Play
Still new, extra videos
Patience Mac Free Trial
After having introduced 20 extra videos in 2.0, Joshua Michaels & Hal Bergman listened to feedback and went back to work on improving them. With Aerial 2.2, you will get updated versions of those videos, many have been slowed down so they feel a lot more natural amongst the other Aerial videos, and they also have seen some optimization on video compression so they have better quality and take even less disk space ! A huge shoutout to them for their effort on this.
If you enjoy the updated videos, please consider supporting them by checking the video packs they have created especially for Aerial on their website, those too have all been updated with better compression and slower paced videos.